One can increase one customer聮s satisfaction after an order has been placed Cheap Jimmy Garoppolo Jersey , even though the customer is yet to receive their order thru the post.
Creation and satisfaction of customers
It happens with everyone. You go to ebay, you choose a product and then you pay through your credit card or thru Paypal account. You give your shipping address and then wait?br > You are not very sure if the product is going to arrive or not. One is not sure if the product is the same that you have ordered for. Is the seller honest? Will they deliver what they have promised?
It聮s a very tiresome process. Then you plan, how will you get your funds back if the product that is delivered is not what has been delivered. Almost all customers who have ordered online have encountered these anxieties.
One is not alone is having these worries. Sometimes the sellers don聮t deliver at all or don聮t deliver as per the stated terms and an online seller and a marketer Cheap Kentavius Street Jersey , you can end such negative thoughts of the customers and delight them to their satisfaction even before the product arrives.
Packing and shipping tips to delight the customer
1. Pack the product in a professional manner As a seller, you must also ensure that the package is packed well. Customers like to receive a professionally packed product. It聮s the first impression that counts. Definitely customers are impressed when they see good packing. It instills confidence in the seller. The customers feel good about their product even before they open it.
If the packing is not good or is sloppy, it turns off the customer. The customer has doubts about the ability of the seller to perform and deliver Cheap Tarvarius Moore Jersey , even before they open the package.
Often the packing costs nothing extra. If you order, the products from the main supplier, they will bubble wrap the product for you. Therefore you get clean professionally packed orders.
Never use second hand packaging material. Many a times sellers will try to pass off second hand packing material to their customers. It creates a negative impression of the seller. In fact those sellers who have tried to do so on ebay have got negative or a neutral feedback.
2. Computer generated shipping label ?br>Having a computer printout of the shipping label can mean that you mean business. It gives a good impression to the customer. It shows that you are a professional who will deliver what they have promised to hand written Cheap Fred Warner Jersey , the shipping labels are just not as effective. Especially if your handwriting is illegible, and it can mean that your delivery of the product becomes slow or in some cases may not happen at all.
To sum it up, these are the reasons
- Computer generated shipping labels look good and give a clean image - They make you look like a professional seller - You receive positive feedback - It helps in the timely delivery of the package
3. Deliver the product ASAP This is to say that you should send the product almost as soon as you receive the payment and the confirmed order
All customers pay for the packing and shipping. Therefore they should be entitled to receiving their package.
If it takes too long to receive the package Cheap Dante Pettis Jersey , then they become worried and may not trust the quality of the product. It also effects the goodwill among the buyers.
Therefore fast deliveries ensure- Goodwill - Future orders and repeat orders from customers since word of mouth publicity is very important - It also saves the seller potential financial loss and can mean that the merchandise is out of the warehouse faster.
4. An instruction booklet, the receipt for the payment and a personal note should be included Since the buyer has ordered for the product, they should receive an instruction booklet on how to assemble Cheap Mike McGlinchey Jersey , operate, and disassemble the product.
The warranty or the guarantee booklet signed by the sellerThe order copy as well as the receipt of the payment that the customer has made. This is for their convenience. One should also include an email id where they can confirm the receipt of their product.
A thank you letter. This letter creates goodwill between the buyer and the seller. It shows the customer that the seller is not just a fly by night operator and is a genuine dealer person.
By receiving these things, the buyer feels confident and reassured and knows that they can do business with the seller in the fact on ebay Cheap Matt Breida Jersey , it can go a long way in creating good feedback